Taytra Privacy Management Policy

Introduction

Ecospear Global Enterprises LLP. (“Taytra,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, disclose, and protect the information you share when you use our website, mobile application, or purchase our products.

By using our services, you agree to the terms and practices described in this policy.


Information We Collect

A. Personal Information (provided directly by you)

·         Name, email address, phone number, and shipping/billing address.

  • Payment details (processed securely via payment gateways – we do not store card data).
  • Account login details (if you register).

 

B. Automatically Collected Information

·         IP address, browser type, operating system, device identifiers.

  • Browsing behaviour, pages viewed, time spent, and referral source.

 

C. Optional Information

  • Preferences, reviews, survey responses, or customer service inquiries.

How We Use Your Information

  • To process and fulfill orders, deliver products, and provide customer support either inhouse or through third parties.
  • To communicate updates, promotions, or policy changes (you may opt out anytime).
  • To personalize your experience and improve our website, products, and services.
  • To comply with legal obligations, prevent fraud, and ensure the security of transactions.
  • To display your reviews, feedback, any personalised content related to our brand, products and services in our website, social media handles, and any form of advertisement. Appropriate content will be used at the discretion of Taytra management.

Sharing of Information

We do not sell your personal data. We may share limited information only in the following cases:

  • Service Providers: Courier partners, payment gateways, analytics providers, and IT vendors—solely for order fulfilment and business operations.
  • Legal Requirements: To comply with applicable laws, regulations, or government requests.
  • Business Transfers: In case of merger, acquisition, or restructuring, data may transfer as part of business assets.


Cookies and Tracking Technologies

  • Taytra uses cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content.
  • You can manage or disable cookies via your browser settings. However, some features may not function properly.

Data Retention

  • We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
  • Once data is no longer required, it will be securely deleted or anonymized.

Your Rights and Obligations

  • Access & Correction: Request a copy of your data or corrections to inaccuracies.
  • Withdrawal of Consent: Opt out of marketing communications at any time.
  • Deletion Request: Request deletion of your personal data, subject to legal or contractual obligations.
  • Grievances: Contact us for complaints or inquiries.
  • Confidentiality: Maintain the confidentiality of your account credentials. Taytra is not liable for unauthorized access resulting from user negligence.

Security Measures

  • Industry-standard SSL encryption for data transmission.
  • Restricted access to personal data on a need-to-know basis.
  • Regular monitoring for vulnerabilities and potential breaches.

Third-Party Links

Our website may contain links to third-party sites. Taytra is not responsible for the privacy practices of these external sites. Please review their privacy policies separately.


Children’s Privacy

We do not knowingly collect personal information from minors.


International Data Transfer (if applicable)

If you are accessing our services outside India, your information may be transferred and processed in India where data protection laws may differ.


Policy Alignment

Our policy is aligned with Indian regulations such as the Information Technology Act, 2000, Consumer Protection (E-Commerce) Rules, 2020.


Contact Information

For any questions or concerns regarding this policy, please reach out to us using the contact information provided on our website.